Contact Us

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Los Angeles, CA

CreativeMochi@Gmail.com

Terms & Conditions

Creative Mochi Terms & Conditions

You must be at least 18 years of age before ordering from us.

SHOP ITEMS

INVENTORY - All items in the Online Shop are sold as is. What is displayed is what is available to order. Alterations will not be made to shop items. If you would like to order something that was previously in the shop but is no longer available, please place a custom order.

PAYMENT - All products are to be paid in full, including shipping costs before being shipped out to the buyer.

SHIPPING - We ship world wide with tracking and insurance where applicable. Shipping is calculated by product weight, and the customer's location. Customer pays all shipping costs. If you have a preferred method of shipping, please notify us.

RETURN POLICY: All items in the shop have a 15 day return policy. Customer pays for return shipping. Items must be in original selling condition when purchased in order to be returned. 

 

BADGES

PROCESS - Please be sure to fill out our Badge Order Form to receive a badge commission slot. Once concept art is approved, and payment is accepted, a proof sketch will be sent to you within 72 hours. During the sketch stage, you are allowed to request any additional changes. Once the sketch is approved, inking and coloring will begin. No further changes will be made beyond the sketch stage. Once the badge is inked and colored, it will be scanned and emailed before it is shipped.

CONCEPT ART - Please provide clear and G-PG rated concept art when commissioning a badge. Adult artwork will not be accepted. If you do not have concept art, a detailed description with any notable details and any additional reference images provided is acceptable. Customer is responsible for providing character's specific details.

PAYMENT - Due to the uniqueness and lack of resale value, all badges are to be paid up front and in full, including shipping costs before being shipped out to the customer. By default we send out invoices via Square, but we also accept various forms of payment including cash, bank certified checks, PayPal, money orders, or bank transfers. Customer is responsible for any additional fees that come with payment services used.

SHIPPING - We ship world wide with tracking and insurance where applicable. Shipping is calculated by product weight, and the customer's location. Customer pays all shipping costs. If you have a preferred method of shipping, please notify us. To save cost on International shipping outside the U.S., we may ship your badge without a clip.

RETURN POLICY: All badge orders are final.

CUSTOM RAG DOLLS

PROCESS - Please be sure to fill out our Custom Rag Doll Form to receive a commission slot. All custom designs will receive individual quotes. Once concept art is approved, and payment is accepted, a proof sketch will be sent to you within 72 hours. During the sketch stage, you are allowed to request any additional changes. Once the sketch is approved, patterning and construction on your Custom Rag Doll will begin. No further changes can be made once past the sketch stage. Once the Custom Rag Doll is finished, it will be photographed and photos will be emailed before it is shipped.

CONCEPT ART - Please provide clear and G-PG rated concept art when commissioning a Custom Rag Doll. Adult artwork will be not be accepted. If you do not have concept art, a detailed description with any notable details and any additional reference images provided is acceptable. Customer is responsible for providing character's specific details.

DESIGN NOTES - Due to the small nature of these dolls, some fine or intricate details may have to be simplified. Please take this into consideration when ordering a custom doll.

PAYMENT - Due to the uniqueness and lack of resale value, all Custom Rag Dolls are to be paid for up front, including all shipping costs before being shipped out to the customer. By default we send out invoices via Square, but we also accept various forms of payment including cash, bank certified checks, PayPal, money orders, or bank transfers. Customer is responsible for any additional fees that come with payment services used.

SHIPPING - We ship world wide with tracking and insurance where applicable. Shipping is calculated by product weight, and the customer's location. Customer pays all shipping costs. If you have a preferred method of shipping, please notify us.

CARE - Custom Rag Dolls are made with wool and synthetic felt, and are best handled for display purposes only. Too much handling can result in wear, and pilling of the felt material. They are best spot cleaned with a mild cleaner such as Folex.

RETURN POLICY: All Custom Rag Doll orders are final.

PAW PILLOWS

PROCESS - Please be sure to fill out our Paw Pillow Quote Form to receive a commission slot. All designs will receive individual quotes. Once concept art and/or design is approved, and payment is accepted, patterning and construction on your Paw Pillow will begin. No further changes can be made while in the patterning stage. Once the Paw Pillow is finished, it will be photographed and emailed before it is shipped.

CONCEPT ART - Please provide clear and G-PG rated concept art when commissioning a Paw Pillow. Adult artwork will be not be accepted. If you do not have concept art, a detailed description with any notable details and any additional reference images provided is acceptable. Customer is responsible for providing specific details.

DESIGN NOTES - Paw Pillows measure approximately 16" x 16", so some busy or fine details will not translate well, and may have to be simplified. Please take this into consideration when ordering a Paw Pillow. We can make them in other sizes for an additional cost. Please let us know in the Additional Information section of the Quote Form if you would like one in a different size.

PAYMENT - Due to the uniqueness in design and possible lack of resale value, all Paw Pillows are to be paid in full up front including shipping costs before being shipped out to the customer. By default we send out invoices via Square, but we also accept various forms of payment including cash, bank certified checks, PayPal, money orders, or bank transfers. Customer is responsible for any additional fees that come with payment services used.

SHIPPING - We ship world wide with tracking and insurance where applicable. Shipping is calculated by product weight, and the customer's shipping address. Customer pays all shipping costs. If you have a preferred method of shipping, please notify us.

CARE - Paw Pillows are made with synthetic materials, and are machine washable! Cold water, Gentle Cycle, with Woolite, or a mild detergent and a fabric softener of your choice. However they are AIR DRY ONLY. NO HEAT. Using heat when drying can result in damage to your Paw Pillow and melting the fur fibers. Please be sure to test your dryer to see if it has a "No Heat/Air Dry" setting before putting your Paw Pillow in it. Please check out our Paw Pillow Care Guide.

RETURN POLICY: All Paw Pillow orders with custom markings are final sale. If the Paw Pillow is a simple base color design where the base pattern is not modified, and there are no custom features such as claws or a pocket added, then it can be returned within 15 days of purchase. Customer pays return shipping. Paw Pillow must be in original selling condition when purchased in order to be returned. 

 

FURSUITS

REQUIREMENTS TO ORDER - Please completely fill out the Fursuit Quote Form when ordering. It will provide us with the essential details for a proper custom fit, and good communication with you. All fursuits require a Duct Tape Dummy in order to ensure a proper and perfect fit to the bodysuit. If you have questions about a Duct Tape Dummy, please feel free to ask us for help. All fursuits require concept art that displays at least the front and the back of the character from head to toe. Please provide G-PG rated concept art. Adult themed concept work will not be accepted. If you do not have concept art, a detailed description with reference images might be acceptable. We are also more than happy to help you design your suit too for a potential discount.

PAYMENT- All fursuits are custom quoted based on design. Please be sure to completely fill out the Fursuit Quote Form to ensure that a proper quote will be given. Due to the nature of material costs changing all the time, quotes given will expire after 30 days. There is a 30% NON-REFUNDABLE deposit on all fursuit orders. No exceptions. The deposit covers material costs up front and guarantees your commission slot.

PAYMENT PLANS - We are very flexible in payment plans. You can send in as much of a payment as you like, and as often as you would like. The full balance of the cost of the fursuit should be completed within 6 months after receiving the initial down paymentWe will log and record all payments received and provide you with a remaining balance to pay off on your fursuit.  Please keep in mind that if your fursuit is completed before being fully paid off, it will not be delivered until the remaining balance due is paid in full.

FORMS OF PAYMENT - By default we send out invoices via Square, but we also accept cash, bank certified checks, PayPal, money orders, or bank transfers. Customer is responsible for any additional fees that come with payment services used.

TIMELINE - Your fursuit can take anywhere from 2- 6 months to complete, based on complexity. Please watch our Twitter for updates , as only a small number of fursuit projects will be taken at a time. Changes to your character can not be made once materials have been purchased. Please verify all aspects of your design before submitting it to us. Any changes requested after such will result in additional charges for time and material costs, and can also push back your completion date. We can not guarantee convention deadlines, so please be sure to keep this in mind when ordering.

SHIPPING AND DELIVERY - We ship world wide. We will ship with tracking and insurance where applicable. Customer is responsible for all shipping and insurance costs. Shipping costs are additional to the initial fursuit quote. Shipping quotes will be provided after fursuit is completed and weighed. Fursuits can be hand delivered at a convention if we are in attendance for no additional cost. If you have a preferred method of shipping, please notify us.

CANCELLATION AND REFUNDS - If at anytime you need to cancel your order for any reason, please contact us ASAP. The amount of your refund will be determined by the amount of work completed on your fursuit along with the amount quoted at the beginning of the project as well as balance paid so far. Refund percentages are as follows;

0% Complete - 70% Refund
25% complete - 45% refund
50% complete - 20% refund
75% complete - no refund
100% complete - no refund 

WARRANTY - We guarantee that our fursuits will last for an entire year after date of completion with normal use and proper care. We are happy to do any repairs after a year for an additional fee. All fursuits sent in for repair must be properly cleaned and washed first by the customer. We do not cover repairs for damages caused by blatant abuse to the fursuit or what may be considered normal wear and tear. We will not fix any alterations or modifications that you or someone else have made to your fursuit. If you feel that your fursuit needs any additional modifications, please do not hesitate contact us. We are more than happy to work with you.

PROPER CARE FOR YOUR FURSUIT - Please be sure to read over our Fursuit Care Guide if you are unsure of how to care for and maintain your fursuit. Proper care will keep it looking fresh and new, and provide you with many years of performance and use with it. If you have any questions about proper care, or you are unsure, please feel free to contact us or email CreativeMochi@Gmail.com at anytime.

REPLACEMENT PARTS -  We are more than happy to make any replacement parts for return customers. Please be sure to contact us or email CreativeMochi@Gmail.com for a quote at any time.

ADDITIONAL QUESTIONS AND INFO - Please be sure to contact us with any other additional questions that you may have at CreativeMochi@Gmail.com. We will do our best to respond in a timely manner. You can also reach us on Twitter with questions.

 

ARTIST TERMS AND NOTES

ONLINE POSTING - At Creative Mochi we reserve the right to post work in progress images and completed works online, unless stated otherwise by the customer. If you would not like us to post any work in progress images or completed images of your commission work, please let us know up front when ordering. This also applies if something is to be bought or commissioned as a secret or a gift for someone else. If we are not notified in advance, we will assume permission to post online.

OWNERSHIP - Creative Mochi owns the illustration, construction and pattern designs of all the final products, but the customer owns the likeness, design of the characters, and the characters themselves being commissioned. We will give proper credit where it is due, and we kindly ask for the same in return.

ALLERGY WARNING - We have two dogs that live with us. They sometimes hang out in the work room, but never come in contact with the materials that we use. If you have a sensitivity or an allergy to pet dander, please let us know in advance so that we can work with you.